Shipping Policy

Effective Date: January 8, 2025

At CoutureFormCiteino.com, we are dedicated to providing a fast and reliable shipping experience for our customers. This Shipping Policy outlines the details regarding the shipping process, including shipping methods, delivery times, and associated fees.

1. Shipping Locations

We offer shipping to both domestic and international locations. While we strive to ship worldwide, there may be certain restrictions based on the shipping carrier and destination country. Please ensure that your shipping address is correct and complete to avoid delays.

2. Shipping Methods and Delivery Times

We offer various shipping methods to cater to your needs. Shipping times may vary depending on the method you select and your delivery location:

  • Standard Shipping: Delivery typically within 5-7 business days for domestic orders.
  • Expedited Shipping: Delivery within 2-3 business days for domestic orders.
  • International Shipping: Delivery times vary based on the destination. International orders may take anywhere from 7 to 21 business days, depending on customs processing.

All orders are processed within 1-2 business days of receiving the order confirmation. If there are any delays, we will notify you via email and provide an updated delivery estimate.

3. Shipping Costs

Shipping fees are calculated during the checkout process based on the weight of your order, shipping method, and destination. While we offer free shipping on certain promotions or qualifying orders, the cost of shipping will generally be displayed before you complete your purchase.

For international orders, shipping costs may vary based on the country of destination, and additional customs duties or taxes may be applied by your country’s government. These additional fees are the responsibility of the customer.

4. Order Processing

Once your order is placed, we will begin processing it immediately. Orders are typically shipped within 1-2 business days. If there are any issues with stock availability, shipping address discrepancies, or payment problems, we will contact you to resolve them. We aim to ship all orders as quickly as possible to ensure timely delivery.

You will receive a tracking number once your order has been dispatched, which you can use to track your order’s progress through the carrier’s website.

5. Order Tracking

After your order is shipped, you will receive a confirmation email with a tracking number and a link to the shipping carrier’s tracking page. You can use this tracking number to monitor your shipment’s status and expected delivery date.

If you experience any issues with tracking your order or need additional assistance, please reach out to our customer support team.

6. Address Accuracy

Please ensure that your shipping address is accurate when placing your order. CoutureFormCiteino.com is not responsible for lost or delayed shipments caused by incorrect or incomplete address information. If you notice an error in your address after placing the order, please contact us as soon as possible, and we will attempt to update it before the shipment is processed.

7. Shipping Restrictions

Some products may be restricted from shipping to certain locations due to size, weight, or regulatory restrictions. If this is the case, we will notify you during the checkout process and may suggest an alternative product or shipping method.

8. International Orders and Customs

International orders may be subject to additional customs duties, taxes, or other fees imposed by the destination country. These fees are not included in the shipping cost and are the responsibility of the customer. We recommend that you check with your local customs office for more information on any potential fees.

Please be aware that customs delays may occur, and CoutureFormCiteino.com is not responsible for any customs-related delays or issues.

9. Lost or Damaged Shipments

In the unlikely event that your order is lost or damaged during shipping, please contact us immediately at info@coutureformciteino.com. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund.

For damaged items, please provide photos of the damage, and we will assist with the return or replacement process.

10. Changes to Shipping Policy

We reserve the right to update this Shipping Policy as needed. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to check this policy periodically for updates.

Contact Us

If you have any questions or need further assistance with shipping, please contact us at: