Refund and Returns Policy
Effective Date: February 27, 2025

At CoutureFormCiteino, we strive to provide our customers with the highest-quality musical instruments and accessories. If for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund process. Please read the following terms and conditions regarding returns and refunds.

1. Return Eligibility

To be eligible for a return, the item must meet the following criteria:

• The product must be unused, in its original condition, and in the original packaging.
• The return must be requested within 30 days from the date of purchase.
• A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable due to hygiene and safety regulations, including:

• Opened or used musical instruments and accessories
• Personalized or custom-made products
• Gift cards

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at info@coutureformciteino.com or call (903) 660-0211 to request a return authorization.
• Once your return request is approved, we will provide you with return instructions and a return shipping label.
• Pack the item securely in its original packaging, including the receipt and any documentation, and ship it back to us.

4. Refunds

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, we will process the refund to the original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

5. Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item). You are responsible for the return shipping costs unless otherwise specified.

6. Exchanges

If you would like to exchange an item for a different model, size, or color, please follow the return process and place a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@coutureformciteino.com. We will assist you with a return or exchange and cover the return shipping costs.

8. Contact Us

For any questions or concerns regarding returns or refunds, please contact us at:

CoutureFormCiteino
Strickland Spgs, Elysian Fields, Texas
Phone: (903) 660-0211
Email: info@coutureformciteino.com