Refund and Returns Policy

Effective Date: January 8, 2025

At CoutureFormCiteino.com, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied, we offer a straightforward returns and refund policy to help resolve any issues.

General Return and Refund Guidelines

  1. Eligibility for Return
    To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase or a receipt.

  2. Return Timeframe
    You have 30 days from the date of delivery to initiate a return. After 30 days, we unfortunately cannot offer a refund or exchange.

  3. Non-returnable Items
    Certain products are non-returnable, including:

    • Gift cards
    • Downloadable software products
    • Products with clear indications that they are non-returnable

  4. Return Process
    To return an item, please contact our customer service team at info@coutureformciteino.com to receive a return authorization. Returns sent without authorization may not be accepted.

  5. Return Shipping Costs
    Unless the item is defective or an error occurred on our part, customers are responsible for paying for the return shipping costs. Shipping fees are non-refundable.

Refunds

  1. Refund Processing
    Once we receive your returned item and verify its condition, we will process your refund. The refund will be issued to your original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear on your bank statement, depending on your payment provider.

  2. Partial Refunds
    In some cases, only a partial refund may be granted. This applies if the returned item is not in its original condition, is damaged, or has missing parts.

Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us to arrange the exchange. If the item is still available, we will provide you with a replacement.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will offer a replacement or refund depending on the situation. Be sure to report any damage within 7 days of receiving the product for the best resolution.

How to Request a Return or Refund

To request a return or refund, follow these steps:

  1. Contact us at info@coutureformciteino.com with your order details.
  2. If your return is accepted, we will provide instructions on how to send the item back.
  3. Ensure the product is packed securely to avoid any damage during return shipping.
  4. After we receive the returned item, we will process your refund.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us: