Sales Policy
Effective Date: February 27, 2025

At CoutureFormCiteino, we are dedicated to providing high-quality musical instruments and accessories to our customers. To ensure a seamless shopping experience, we have outlined our Sales Policy below. Please review it carefully before making a purchase.

1. Product Availability

We strive to keep our product listings up-to-date, but availability may change due to stock levels, high demand, or supplier issues. If an item is unavailable after your order is placed, we will notify you promptly and offer an alternative product or a refund.

2. Pricing

All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. Prices at the time of checkout are the final price, including applicable taxes and shipping fees. Promotions, discounts, or offers will be applied at checkout when applicable.

3. Order Confirmation

Once you have placed an order, you will receive an email confirming your order details, including the items purchased, total price, and estimated shipping time. This email is not an acceptance of your order but an acknowledgment that we have received it.

4. Payment Terms

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Other online payment methods as available at checkout

Payment is required at the time of purchase. All transactions are processed securely using SSL encryption technology to protect your information.

5. Order Cancellations

Orders can only be canceled if they have not been processed for shipping. If you wish to cancel your order, please contact us immediately at info@coutureformciteino.com. If the order has already been shipped, you will need to follow our Return and Refund Policy for a return or exchange.

6. Sales and Promotions

We may offer periodic sales, promotions, or discounts, which are subject to specific terms and conditions, including expiration dates and item exclusions. Promotions and discounts cannot be combined unless otherwise specified.

7. Shipping and Delivery

Our Shipping Policy applies to all orders and outlines the various shipping options, costs, and estimated delivery times. Shipping charges are calculated based on the weight of your order and the delivery destination. Delivery times may vary depending on the shipping method and location.

8. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please refer to our Refund and Returns Policy for information on how to return or exchange an item. Products must be in unused, original condition, and returns must be initiated within 30 days of receiving your order.

9. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@coutureformciteino.com. We will work with you to resolve the issue and provide a replacement, exchange, or refund, depending on the circumstances.

10. Taxes

Sales tax will be applied to all orders in accordance with the tax rate applicable to your shipping address. The total tax amount will be calculated and displayed during the checkout process.

11. Limitation of Liability

To the fullest extent permitted by law, CoutureFormCiteino is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the products purchased from our website. Our liability is limited to the purchase price of the products in question.

12. Privacy and Security

We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, store, and protect your personal information. We are committed to ensuring that your data is safe and secure.

13. Governing Law

These Sales Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, United States. Any disputes related to the sale of products through our website will be resolved in the courts located in Elysian Fields, Texas.

14. Contact Us

If you have any questions or concerns about our sales policy, please contact us at:

CoutureFormCiteino
Strickland Spgs, Elysian Fields, Texas
Phone: (903) 660-0211
Email: info@coutureformciteino.com